Shipping Policy
Order processing times are 14-20 days, and may vary depending on the quantity of your order. You will receive a confirmation email once your order is placed, and a final email once your order is complete and shipped.
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Estimated shipping times are 2-10 business days. Orders may take longer to arrive due to variables outside of our control.
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If you do not receive your order within 10 business days from the date of shipment, please contact me via email.
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Shipping costs are calculated at checkout. These costs are subject to change.
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Planthead Pots is not responsible for any shipping delays, damaged, lost, or stolen packages, or, any additional duty/custom fees that may arise for international orders.
If your package arrives damaged, please notify me immediately.
Local Pickup
Free pickup is available in Burlington, Ontario.
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If you have selected pickup, you will receive an email once your order is ready. Details on pickup time and location will be provided via email.
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Contactless pickup is an option, however, only available upon request. Please let me know via email if you prefer contactless pickup.
International Shipping
International shipping is available to the USA.
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Shipping costs are calculated at checkout.