Shipping Policy

Order processing times are 7-14 days, and may vary depending on the quantity of your order. You will receive a confirmation email once your order is placed, and a final email once your order is complete and shipped.

Estimated shipping times are 2-10 business days. Orders may take longer to arrive due to variables outside of our control. 

If you do not receive your order within 10 business days from the date of shipment, please contact me via email.

Shipping costs are calculated at checkout. These costs are subject to change.

Planthead Pots is not responsible for any shipping delays, damaged, lost, or stolen packages, or, any additional duty/custom fees that may arise for international orders.

 

If your package arrives damaged, please notify me immediately. 

Local Pickup

Free pickup is available in Burlington, Ontario. 

If you have selected pickup, you will receive an email once your order is ready. Details on pickup time and location will be provided via email. 

Contactless pickup is an option, however, only available upon request. Please let me know via email if you prefer contactless pickup. 

International Shipping

International shipping is available to the USA. 

Shipping costs are calculated at checkout.